A Complete Curacao Complaints Guide (8048/JAZ, 1668/JAZ, 365/JAZ, 5536/JAZ)

August 17, 2021

Have you known that there is no such a thing as a Curacao license? Actually there are 4 separate master license holders (entitled by the Curacao government), each of them issues a separate casino license.

As a result, the first thing you need to do before filing a complaint is to establish which particular license the casino (against which you are filing a complaint) has.

By the way, here are those 4 Curacao master license holders which I am talking about:

How to check all Curacao gambling licenses

Why is that so important? Because, let’s say, the Curacao Antillephone won’t accept a complaint against a Curacao E-gaming licensed casino and so on.

Once you have established the commission which has issued the license to the casino you have problems with, you are ready to lodge a complaint.

How to lodge a complaint with Curacao Antillephone (N.V. 8048/JAZ)

Trustworthy Curacao Antillephone licensed casinos

It is required that you have tried to resolve your problem with the casino before filing a complaint. Otherwise your complaint won’t be eligible.

Once you have done it, here is the email to contact the Antillephone gambling commission: [email protected]

Your email must contain this information:

  • Your name (First name and last name)

  • Casino name and casino URL

  • Your email and username (if such exists) with the casino

  • The complaint body (be descriptive, don’t spare any details)

Also attach to the email files that prove that you have contacted the casino regarding your issue (screenshots of live-chat, emails, etc.)

How to lodge a complaint with Curacao E-gaming (Cyberluck Curacao N.V. 1668/JAZ)

Trustworthy Curacao E-gaming licensed casinos

First thing first, you have to try to resolve the problem with the casino first.

Then you need to click on the Curacao E-gaming icon that can be found on the bottom of the casino’s website.

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After that you will end up on the license validation page.

Scroll down to the bottom of the verification page where you will find the complaint form.

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Fill out all necessary fields:

  • Name

  • Email

  • Website ( the casino’s)

  • Player ID

  • Message (the complaint’s body)

enter captcha and click on the submit button.

How to lodge a complaint with Gaming Curacao (N.V. 365/JAZ)

This master license holder does not provide any convenient ways to lodge a complaint (it does not even state anywhere on the official website that players have got such an opportunity).

Anyway, you can try to contact this gambling commission via this email (the only I have managed to find): [email protected]

How to lodge a complaint with Curacao Interactive Licensing (CIL N.V. 5536/JAZ)

This regulatory body does not even have an official website so players can only guess how to file a complaint to this gambling commission.

However, I have found these two email addresses, which at least belong to this master license holder: [email protected] and [email protected]

Closing thoughts

The best way to avoid any problems with Curacao licensed casinos is to choose a reliable one from the very beginning. Why? Because all 4 Curacao gambling commissions do not really care when it comes to the players protection. Hence, don’t expect much help from the commission.

Reliable Antillephone (N.V. 8048/JAZ) online casinos

Reliable E-gaming (N.V. 1668/JAZ) online casinos

Here you can find Reliable Curacao casinos without KYC